Returns & Exchanges
we are confident that our products meet the high quality standards that you expect from us. However, if for any reason you would like to return or exchange your purchase,we are more than happy to accommodate you. Our goal is always customer satisfaction and therefore our aim to make this process as simple as possible.
We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return (Claim number) once you have received the shipment.
- We are NOT responsible for lost return packages and recommend you insure and track your package.
- Returns made after the stated return or exchange (30) day policy period will be returned to the sender.
- Custom designed jewelry, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
- If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 replacement cost.